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How We Handle Your Account Information

We collect only what's needed to run your account, process your bKash, Nagad and Rocket transactions, and keep your lobby access secure. This policy covers what data we hold, how long we keep it, and who you contact to update or delete it.

Account dataPayment recordsDevice logsCookie useYour rights
7i77 mesa How We Handle Your Account Information
DATA HANDLING

How We Protect What You Share

Your account is secured with OTP login sent to your phone, and every payment instruction you send via bKash, Nagad or Rocket is confirmed with your wallet PIN before we process it. Session data is encrypted in transit and stored on servers that require two-factor authentication for our own staff to access. We review access logs monthly and flag any unusual patterns for manual investigation.

Encryption standard

All data moving between your device and our servers is encrypted using industry-standard protocols. Payment details and wallet identifiers are stored in hashed format so even our support team cannot read your full credentials.

Cookie controls

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can block third-party cookies in your browser settings without affecting your ability to play; only session cookies are required.

Retention periods

We keep transaction records for two years to resolve payment disputes, then archive them. Session logs are deleted after ninety days unless tied to an open support case.

Third-party sharing

We share your wallet identifier with bKash, Nagad or Rocket only to complete the payment you initiated. Game studios see an anonymised player ID but no phone number or email.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error in your account details, or request deletion, contact us through any of these channels. Include your registered phone number so we can verify your identity before making changes. We respond to privacy requests within seventy-two hours and complete data exports or deletions within fourteen days.

Team online

Live chat

Open the chat bubble on any page, choose privacy inquiry from the menu, and our team will walk you through the request process. Chat is the fastest way to confirm your identity and receive a data summary.

Email support

Send your request to our support email with your registered phone number and a brief description of what you need. We'll reply with a verification code and next steps within one business day.

Account settings

Log in, tap your profile icon, then privacy settings. From there you can download your account data as a spreadsheet, update your email and phone, or submit a deletion request that our compliance team reviews.

Common Questions About Your Data

We collect your phone number for OTP login, your email for account recovery, and your bKash, Nagad or Rocket wallet identifier so we can match deposits to your account balance and process withdrawal requests you submit.

Yes. Log in, open account settings, then privacy settings, and tap download my data. You'll receive a spreadsheet with your profile details, transaction history, session logs and game activity within twenty-four hours.

Contact support via live chat or email with your registered phone number and request account deletion. We'll send a verification code, then remove your profile and transaction records within fourteen days unless we're required to retain them for dispute resolution.

We share your wallet identifier with bKash, Nagad or Rocket only to complete the payment you requested. Game studios receive an anonymised player ID. We do not sell your data to advertisers, data brokers or marketing platforms.

We use session cookies to keep you logged in and preference cookies for language settings. You can block third-party cookies in your browser without losing access to the lobby; only the session cookie is required to stay logged in.

We keep bKash, Nagad and Rocket payment records for two years to help resolve disputes, then archive them. Session logs are deleted after ninety days. Your account profile stays active until you request deletion or remain inactive for three years.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.